Pearson Vue FAQs
PEARSON VUE: FREQUENTLY ASKED QUESTIONS
1. What is Pearson VUE?
Pearson VUE provides computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of Test Centre Locations in 175 countries.
2. Can I walk into a Pearson VUE location and expect to take an exam right away?
No you cannot. 24-48-hour advance registration through CertTracker is required.
3. What forms of ID are acceptable for candidates to provide at the time of admission to a Pearson VUE testing center?
During the admissions process candidates must provide two (2) valid forms of identification. Acceptable forms of ID are:
- Driver’s license
- II. Passport
- National ID Card
4. What is CertTracker?
CertTracker is the database where the Symantec Accreditation and Certification Programs (Symantec) maintain all candidate assessment and exam records. It allows candidates to track their certification credentials and download logos for use on profiles, business cards, etc. CertTracker also includes links where candidates can request electronic certificates upon passing an exam. CertTracker.
5. Is CertTracker the only way to register for a Pearson VUE exam?
Yes, the only way to register for a Symantec exam will be through CertTracker.
IMPORTANT NOTE ABOUT REGISTRATION: Your name must exactly match what is listed in Symantec CertTracker and your identification that is presented at a Pearson VUE test centre or you will be unable to take an exam and forfeit your exam fee. Candidate name and company name changes can only be made by submitting a CertTracker Incident or emailing This email address is being protected from spambots. You need JavaScript enabled to view it. . Please allow 24-48 hours for CertTracker updates to reflect in all systems.
6. How do I know if I have a Symantec CertTracker account already?
If you have ever attempted a Symantec accreditation or certification exam, you have an existing Symantec CertTracker account. Click to access Symantec’s CertTracker. If you need assistance logging into your account, select the “Account Recovery” link from the CertTracker login page if you have forgotten your CertTracker login credentials and follow the instructions provided.
If you need further assistance, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. with your existing CertTracker login credentials.
7. How do I set up a new account in the Symantec CertTracker system in order to register for an exam at Pearson VUE?
If you are a “New User” and have never attempted a Symantec Certification or Accreditation exam, you must create a new Symantec CertTracker account in order to register for an exam at Pearson VUE. For “New Users” - The “Account Activation” email notice will include a link and detailed instructions on how to access the site. Click here to access Symantec’s CertTracker. Next, click on the “New User” link and follow the instructions provided to set up a new account.
8. What are the steps to take a Symantec exam?
- Prepare for an exam - Participate in training be it classroom, virtual, web-based ii. Recommended additional preparation resources – study guides, product documentation, hands-on experience. Get certified the right way and be aware of Symantec’s Testing Requirements.
- Select an exam and register with Pearson VUE). Locate exams on our website and Log in to CertTracker. Locate a test centre. Pay for the exam to secure your testing location and time.
- Day of the Exam - Bring two (2) forms of identification and the Pearson VUE confirmation letter
9. What is the admission process for Symantec candidates?
The admission process when taking proctored exams includes enhanced security requirements for those wishing to take Symantec exams. The exam registration process is streamlined so that candidates will register for exams directly from their own Symantec CertTracker account. This will ensure that exam results flow to the intended candidate exam records. In addition to the current identification and admission requirements, candidates who are taking a proctored exam will now be photographed and asked to provide a digital signature.
The photograph and signature will become a permanent part of each candidate’s Symantec certification record. Photos taken during the admission process will be printed on score reports and all candidate data will be securely stored and protected by Pearson VUE. These requirements may be modified according to local laws.
10. What are the benefits of capturing digital photos and signatures?
Digital photos may be used to assure employers that the person presenting the certification credential is the same individual who took the exam. Likewise, candidates are given peace of mind knowing that their credentials are protected. Further, this initiative will help to ensure that Symantec IT certifications maintain their integrity and value within the marketplace.
11. How will a candidate’s personal information be stored?
Both Symantec and Pearson VUE employ rigorous measures to ensure data privacy. Although technical testing is a significant part of Pearson VUE’s business, the company also routinely delivers a variety of other high-stakes exams—everything from medical board licensing exams to the GMAT. The same methodologies used for the collection, encryption and storage of data for these programs are used for the Symantec certification program. For additional information, each company’s Privacy Policy can be found on: http://pearsonvue.com/legal/privacy/.
12. How do I set up a new account in the Symantec CertTracker system in order to register for an exam at Pearson VUE?
If you are a “New User” and have never attempted a Symantec Certification or Accreditation exam, you must create a new Symantec CertTracker account in order to register for an exam at Pearson VUE. For “New Users” - The “Account Activation” email notice will include a link and detailed instructions on how to access the site. · Customers: Click here to access Symantec’s CertTracker. Next, click on the “New User” link and follow the instructions provided to set up a new account.
13. How far in advance do candidates need to cancel or reschedule their exam appointments?
Candidates taking proctored exams must cancel or reschedule their exam appointments no later than 24 hours before the appointment date. Example: If your appointment is scheduled for 12pm tomorrow, you must cancel/reschedule no later than 12pm today. A refund will be issued for cancelled transactions with appropriate 24 hour notification.
14. Where are Pearson VUE Test Centres located?
Pearson VUE currently has more than 5,000 Pearson VUE Testing Centres in more than 175 countries. Symantec testing will be available at Pearson VUE test centers worldwide. You will be able to find a Pearson VUE test centre near you by using the Test Centre Locator.
15. Will exams be available at the same testing centers as with the previous testing partner?
Not necessarily. Pearson VUE has over 5,000 test centres in 175 countries worldwide. The easiest way to locate one near you is to use the Test Centre Locator.
For more information on Pearson Vue exams, click this link:
https://home.pearsonvue.com/Clients/Symantec/SYMC_FAQ.aspx
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