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Dealing with Robberies in Service Environments

Start Date:
Tue, 30 October 2018
Finish date:
Tue, 30 October 2018
Last Revised:
Friday, 10 August 2018
Reference:
52fd2c4a4a834
Price:
1250 TTD Per Seat

Description

Investment: $1250.00

COURSE DESCRIPTION: A robbery not only brings business financial losses in cash or commodities, it can also lead to injury and even death. Robberies can also generate psychological sufferings of victims. It is of utmost importance that businesses place significant emphasis on training their front-line staff on how to deal with robberies as they are often the first to come face-to-face with such criminals.

This course, among other things, will tackle the various methods of Robbery Prevention that can be best utilized in Trinidad and Tobago’s society and for a variety of business operations – small, medium and large sizes. It will delve into how should such front-line staff Profile robbers/bandits that may attack their establishment. Critically, also, the course will cover what front-line staff should do during the robbery itself. What to do after a robbery will also constitute part of this course, for example, with regard to other staff, customers, the police, etc. In addition to touching on what the law states re robbery, the various types of robberies will be covered as part of contextualising the course to meet the our local situation.

At the end of the course, participants will be able to appreciate the role and importance of customer service and communication for the security sector, but more importantly, what he/she needs to do (or don’t do), to satisfy the customer/client in the best way possible.

ADDITIONAL INFO:

Certificate of Participation Awarded. Training by experienced and qualified Safety and Security Professional.

Tuesday 30th October, 2018 8:00am-5:30pm (8 contact hours)

CISPS Training Centre, 81-82, Montrose Main Road, Chaguanas.

 

Contact us at 299-8635/36, 361-1024, 223-6999 or email us at info@caribbeansecurityinstitute.com

 


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