Caribbean Institute for Security and Public Safety (CISPS)

Course Fee $1,250.00

COURSE DESCRIPTION: 

Many institutions face a wide range and number of crises and emergencies which can have high costs – financial, human, customer relations and public image - which can be detrimental.

Crises and emergencies can be small or large, within a department or organisation-wide, with few or many people, within organization or with external persons, physical or non-physical. The key is to have an appropriate and effective crisis and emergency management system fully in place which will include both preventative and responsive strategies.  As well, what happens after a crisis affects the organisation? All organisations should have an appropriate crisis and emergency plan so that when crises or emergencies occur, the operations of the organisation are not adversersely affected and kept running close to pre-defined levels.

In this timely and fundamental training programme, all persons will be empowered with the necessary tools to affect this integral component for all organizations.

Among the many issues to be tackled are:

• Types, nature and intricacies of crises and emergencies
• Steps in developing and rolling out a Crisis and Emergency Plan.
• Examples of Crisis and Emergency Plans – so you will see first hand what can work for your organization

ADDITIONAL INFO:

Certificate of Participation Awarded. Training by experienced and qualified Emergency Management Professional.

DATE: Wednesday 13th March, 2019 

TIME: 8:00am-5:30pm (8 contact hours)

VENUE: CISPS Training Center, 81-82, Montrose Main Road, Chaguanas.

 Certificate  Awarded.

Training by experienced and qualified Emergency Management Professional.

TO REGISTER, CALL US AT 223-8635, 223-8636, 361-1024, 223-6999 OR Email us at info@caribbeansecurityinstitute.com

Cost: $2,000

Risks are a part of our everyday business lives. Understanding the elements of Crisis Management and Communication are crucial to adapting and responding appropriately. This two day course emphasises teaching useful strategies and techniques for analysing situations and making important decisions within limited time periods, information required for plans and resources to manage within teams.

Some of the topics to be covered include:

• Understanding common features of a crisis
• Know the Crisis Management Process
• Understand the components of a crisis communications plan

Date:         Wednesday May 17th and Thursday May 18th, 2017
Time:         8.00am - 5.30pm
Venue:       CISPS, 81-82 Montrose Main Road, Chaguanas

Certificate of Participation awarded

Training by qualified and experienced Crisis Management Professional

To register for this course, call us at 299-8635, 299-8636, 361-1024 or 223-6999.

Course Fee $900.00

COURSE DESCRIPTION: A crowd is usually a large number of people gathered together without orderly arrangement. As such, there is a high likelihood that disorder can prevail and the need will arise for police or security action for the maintenance of order. The course will focus on the causes of crowd formations, the different types of crowds, methods used to control potentially dangerous crowds, planning considerations and riot control force deployment procedures.

SCHEDULE (8 contact hours)

Wednesday 4th December, 8:00am-5:30pm

Bon Accord Conference Room, T&T Bureau of Standards, 1-2 Century Drive, Trincity Industrial Estate, Macoya.

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Investment: $1250.00

COURSE DESCRIPTION: This course will examine two areas that are of critical importance for security officers – public relations/customer service and communication skills. These are areas that have direct impact on the success of the organizations in which security officers operate in. Failing to adhere to the main principles and practices of top quality public relations/customer service and excellent communication skills can lead to the detriment of organizations in terms of their customer-satisfaction levels. Normally, a security officer is the first person that a customer may meet when entering an organization. And, first impressions last! Therefore, this front-face to an organization must get it right – at all times.

The course will commence with the essential roles of public relations/customer service and communication for the security officer. Then, it will go deeper into the various elements of both areas. The dos and don’ts of customer service and communication will be tackled as well. Also, oral and written communication skills will be covered together with issues like non-verbal communication which includes issues like body language, physical appearance, etiquette, care for elderly or physically-challenged entering your organization, etc. With regard to oral/verbal communication skills, issues like tone, language, etc. will be covered.

Security officers are responsible for order in organizations like ensuring customers form lines, take a number, etc. This is a very “public” function that they engage in and must exercise this in a fair and efficient manner. Also, the deportment of security officers while on duty is another issue that will be tackled as it has severe implications.

At the end of the course, participants will be able to appreciate the role and importance of public relations/customer service and communication for the security sector, but more importantly, what he/she needs to do (or don’t do), to satisfy the customer/client in the best way possible.

ADDITIONAL INFO:

Certificate of Participation Awarded. Training by experienced and qualified Security Professional.

DATES: Thursday 28th May, 2018

TIME: 8:00am-5:30pm (8 contact hours)

LOCATION: CISPS Training Center, 81-82, Montrose Main Road, Chaguanas.

Training by qualified and experienced Professional. 

Certificate Awarded. 

To register, contact us at 223-6999, 299-8635/36, 361-1024 or info@caribbeansecurityinstitute.com

Course Fee: $950

COURSE DESCRIPTION: Customer Service is one main facet of any organisation. How well you respond to a client can determine whether they would continue to do business with you or your organisation. All organisations should strive to provide excellent customer service to their customers to ensure they return. In Trinidad and Tobago, many organisations lack this imperative part of business relations and can lose out on future business endeavours.

This one day training will empower participants to:

Communicate effectively with the public

Be senstitive to their level of interpersonal skills and behaviours and commit themselves to a program of personal action for change

Be capable of responding efficiently to customers' needs

Have the knowledge and skills to enhance their internal and organisational relationships.

SCHEDULE (8 contact hours)

DATE: Thursday 10th November, 2016

Time: 8.00am - 5.30pm

Cost: $950 per participant

Training by Experienced and Qualified Professional

Certificate of Participation Awarded

Registration and Payment Deadline: Friday 4th November.

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Course Fee $1,250.00

COURSE DESCRIPTION: Don’t be fooled to feel that you and your company are being spared from being victims of cybercrime. Cybercrime is a vastly growing type of crime that is costing ordinary individuals, companies and countries billions of dollars annually and is affecting everyone of us in some way or the other. With the rapid growth and easy availability of computers and related technology like smart phones, the environment is ripe for occurrences of cybercrimes.

This course will cover exactly what is cybercrime, its varieties, and what does it mean for individuals, companies and countries in terms of loss of privacy, financial losses, identity theft, espionage, etc.

Importantly, the course will expose participants on the many techniques that they can use in identifying the occurrence of cybercrimes in their personal as well as work-related lives.

Further, participants will uncover the relevant legislative arrangements in Trinidad and Tobago to identify, deal with, and protect persons and organizations from such incidents. Key emphasis will be placed on what to do to prevent and respond to such crimes if they occur. In other words, what can an ordinary citizen, a company do, a government agency or ministry do? In other words, key DOs and DONTs to follow.

We cannot exist in a world without the use of computers, technology and such communications. We therefore have to insulate and protect ourselves and organizations from such attacks. This empowering course does just that.

SCHEDULE

Thursday 10th May, 2018 8:00am-5:30pm (8 contact hours)

CISPS Training Centre -  81-82 Montrose Main Road, Chaguanas

To Register, please call us at 223-6999, 299-8635, 299-8636, 361-1024

Course Fee $950.00

COURSE DESCRIPTION: Don’t be fooled to feel that your company and you are being spared from being victims of cybercrime. Cybercrime is a vastly growing type of crime that is costing companies, countries and ordinary individuals billions of dollars annually and is affecting everyone of us in some way or the other. With the rapid growth and easy availability of computers and related technology, the environment is ripe for occurrences of cybercrimes.

This course will cover exactly what is cybercrime, its varieties, and what does it mean for companies, countries and individuals in terms of loss of privacy, financial losses, identity theft, espionage, etc.
Importantly, a heavy emphasis of this course will be placed on exposing participants to the many techniques that can be used in identifying the occurrence of cybercrimes in their corporate and personal lives.
Further, participants will also be exposed to the relevant legislative arrangements in Trinidad and Tobago to identify, deal with, and protect persons and organizations from such incidents.

Key emphasis will be placed on the preventative and responsive aspects to such crimes. In other words, what can a company, country and ordinary citizen do. Critical DOs and DONTs will be covered.

We cannot exist in a world without the use of computers, technology and such communications. We therefore have to insulate and protect our organizations and selves from such attacks. This empowering course does just that.

ADDITIONAL INFO: Certificate of Participation Awarded. Training by experienced anti-cybercrime professional. 

SCHEDULE

Thursday 3rd March, 2016 8:00am-5:30pm (8 contact hours)

CISPS Training Center, 81-82, Montrose Main Road, Chaguanas.

REGISTER NOW

Course Fee $1,000.00

COURSE DESCRIPTION: One of the most essential category of staff members in any organization is its Front-Line Staff personnel. They are the face of any organization as they deal with customers practically on a daily basis. And, this is for organizations that offer both goods and/or services, operate in a physical building and on the streets conducting sales, done in person or over the phone.

Most times front-line staff will encounter “normal” customers. But, at times, they experience the wrath and abuse by customers which may include verbal, psychological and even physical abuse which can cause public embarrassment and suffering. It also paints the organization in a negative light. How can these incidents be prevented? How should such front-line staff respond to such abuse when it takes place? What should such staff avoid doing? How do you maintain professionalism and work towards a resolution?

These are some of the key issues that will be covered in this course as it prepares front-line staff for any eventuality of the range of abuses that may come their way from customers. Many practical solutions to the Trinidad and Tobago context will be delivered in this course.

SCHEDULE

Day- Tuesday 25th March, 2014 8:00am-5:30pm (8 contact hours)

T&T Bureau of Standards, 1-2 Century Drive, Trincity Industrial Estate, Macoya.

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$1,250

Most persons have been faced with a difficult situation in their life -  be it with a friend, a colleague, a supervisor and someone else. Many times, most persons do not know how to address these situations and may react much differently than they would prefer. Through this course, gain a better understanding of how to deal with this when presented with these types of situation. Understand that having these types of crucial conversations need not be as difficult as you expect.

Through this conversation, gain an understanding of:

• Emotional Intelligence
• How to respond appropriately in various situations
• How to diffuse situations and obtain objectives

Additional Information

DATE:   Wednesday 19th July, 2017

TIME:  8am - 5.30pm

VENUE: CISPS Training Centre, 81-82 Montrose Main Road, Chaguanas

COST:  $1,250

Certificate of Participation Awarded

Training by Experienced and Qualified Professional

Registration and Payment Deadline: Thursday 13th July, 2017

To Register for this course, call us at 223-6999, 299-8635, 299-8636, 361-1024

Course Fee $1,000.00

COURSE DESCRIPTION: This course deals with the essential elements in the (a) design and (b) implementation of an effective and efficient Fleet Safety Plan for companies. It goes through in a step-by-step manner the various procedures that ought to be followed in the design stage. Pertinent illustrations and examples will be presented in the training session whereby key components of any Fleet Safety Plan will be discussed. Further, practical exercises will be conducted as to the development of such plans. The second segment of this training involves the implementation of the plan. Major implementation challenges and their solutions will be covered in this course.

Some of the issues to be covered in the course include:

1. Policy on motor vehicle safety
2.  The organization, its officers (e.g., management, supervisors, operators) and responsibilities
3. Vehicle use
4. Selection of drivers
5. Reporting of accidents, incidents, and their analyses
6. Vehicle selection, inspection, maintenance
7. Driver training
8. Driver safety regulations
9. Various agreements such as vehicle assignment
10. Vehicle inspection reports
11. Types of accidents
12. Guidelines for preventable and non-preventable accidents
13. Contributing factors to accidents

SCHEDULE

Day- Monday 14th July, 2014 8:00am-12:00pm (4 contact hours)

T&T Bureau of Standards, 1-2 Century Drive, Trincity Industrial Estate, Macoya.

REGISTER NOW