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Past Courses

These are previous courses held by the CISPS. Training is available in these areas for companies who wish to do in-house training for a group of their members of staff. 

Course:
 
# Course Title Start Date Finish date Price
21 Dealing with Abusive Customers: Training for Front-line Staff Tue, 25 March 2014 Tue, 25 March 2014 1000 TTD Per Seat

Course Fee $1,000.00

COURSE DESCRIPTION: One of the most essential category of staff members in any organization is its Front-Line Staff personnel. They are the face of any organization as they deal with customers practically on a daily basis. And, this is for organizations that offer both goods and/or services, operate in a physical building and on the streets conducting sales, done in person or over the phone.

Most times front-line staff will encounter “normal” customers. But, at times, they experience the wrath and abuse by customers which may include verbal, psychological and even physical abuse which can cause public embarrassment and suffering. It also paints the organization in a negative light. How can these incidents be prevented? How should such front-line staff respond to such abuse when it takes place? What should such staff avoid doing? How do you maintain professionalism and work towards a resolution?

These are some of the key issues that will be covered in this course as it prepares front-line staff for any eventuality of the range of abuses that may come their way from customers. Many practical solutions to the Trinidad and Tobago context will be delivered in this course.

SCHEDULE

Day- Tuesday 25th March, 2014 8:00am-5:30pm (8 contact hours)

T&T Bureau of Standards, 1-2 Century Drive, Trincity Industrial Estate, Macoya.

REGISTER NOW

22 Dealing with Difficult Situations Wed, 19 July 2017 Wed, 19 July 2017 1250 TTD

$1,250

 

Most persons have been faced with a difficult situation in their life -  be it with a friend, a colleague, a supervisor and someone else. Many times, most persons do not know how to address these situations and may react much differently than they would prefer. Through this course, gain a better understanding of how to deal with this when presented with these types of situation. Understand that having these types of crucial conversations need not be as difficult as you expect.

Through this conversation, gain an understanding of:

  • Emotional Intelligence
  • How to respond appropriately in various situations
  • How to diffuse situations and obtain objectives

Additional Information

DATE:   Wednesday 19th July, 2017

TIME:  8am - 5.30pm

VENUE: CISPS Training Centre, 81-82 Montrose Main Road, Chaguanas

COST:  $1,250

Certificate of Participation Awarded

Training by Experienced and Qualified Professional

Registration and Payment Deadline: Thursday 13th July, 2017

 

To Register for this course, call us at 223-6999, 299-8635, 299-8636, 361-1024

23 Dealing with Robberies in Service Environments Thu, 18 July 2019 Thu, 18 July 2019 1250 TTD Per Seat

Investment: $1250.00

COURSE DESCRIPTION: A robbery not only brings business financial losses in cash or commodities, it can also lead to injury and even death. Robberies can also generate psychological sufferings of victims. It is of utmost importance that businesses place significant emphasis on training their front-line staff on how to deal with robberies as they are often the first to come face-to-face with such criminals.

This course, among other things, will tackle the various methods of Robbery Prevention that can be best utilized in Trinidad and Tobago’s society and for a variety of business operations – small, medium and large sizes. It will delve into how should such front-line staff Profile robbers/bandits that may attack their establishment. Critically, also, the course will cover what front-line staff should do during the robbery itself. What to do after a robbery will also constitute part of this course, for example, with regard to other staff, customers, the police, etc. In addition to touching on what the law states re robbery, the various types of robberies will be covered as part of contextualising the course to meet the our local situation.

At the end of the course, participants will be able to appreciate the role and importance of customer service and communication for the security sector, but more importantly, what he/she needs to do (or don’t do), to satisfy the customer/client in the best way possible.

ADDITIONAL INFO:

Thursday 18th July 2019  8:00am-5:30pm (8 contact hours)

CISPS Training Centre, 81-82, Montrose Main Road, Chaguanas.

 

 Certificate Awarded. Training by experienced and qualified Safety and Security Professional.

Contact us at 299-8635/36, 361-1024, 223-6999 or email us at info@caribbeansecurityinstitute.com

 

24 Dealing with Workplace Violence Fri, 12 July 2019 Fri, 12 July 2019 1250 TTD Per Seat

Course Fee $1,250.00

COURSE DESCRIPTION: A wide array of workplace violence activities takes place regularly. This course treats with these, for instance, they occur, (1) employee on employee, (2) employee on customer/client, (3) customer/client on customer/client, and (4) employer on employee. These occur in all types of industries and organizations, for example, retail, financial, manufacturing, energy, construction, security, sales, etc. And, among the many acts, they include wounding, shooting, domestic violence, threats, intimidation, disruptive behaviour, etc.

In this course, organizational policies to deal with workplace violence as well as methods to prevent (e.g., through proper threat assessment), manage and solve such occurrences will be a main focus.

Another integral component of this course is the investigation of such workplace violence. The necessary principles and techniques will be covered.

Organizations should adopt a proactive policy to deal with workplace violence as lives, limbs and property can be saved. When these occurrences take place, they also give organizations a bad reputation. And, an organization's reputation is one that should be cherished and projected in a positive way at all times.

SCHEDULE

Day- Friday 12th July, 2019 - 8:00am-5:30pm (8 contact hours)

CISPS Training Centre -  81-82 Montrose Main Road, Chaguanas 

 

To Register, contact us at 223-6999, 299-8635, 299-8636, 361-1024

 

25 Defensive Driving Training Sat, 07 December 2019 Sat, 07 December 2019 500 TTD

Investment: $500.00

Defensive driving is an acquired skill. Many accidents can be avoided if drivers knew how to drive safer and avoid taking unnecessary risks. While many of us believe that we are good drivers, being a defensive driver opens our mind to the type of dangers on the road and how we can be more aware of other influences that can affect a drivers ability. This course is more based on the ethics and doctrines that guide defensive driving and what individuals can do to become more aware and better driviers. 

Some of the topics to be covered include: 

  • Understanding risks on the road
  • Safe passage maneuvers
  • Becoming an aware driver

Saturday 7th December, 2019

CISPS Training Centre -  81-82 Montrose Main Road, Chaguanas

8.00am - 5.30pm

Cost: $500

Certificate of Participation Awarded

Training conducted by a qualified and experienced professional

 

 

To register, call us at 299-8635, 299-8636, 361-1024 or 223-6999

 

26 Developing & Implementing a Fleet Safety Plan for Companies Mon, 14 July 2014 Mon, 14 July 2014 600 TTD Per Seat

Course Fee $1,000.00

COURSE DESCRIPTION: This course deals with the essential elements in the (a) design and (b) implementation of an effective and efficient Fleet Safety Plan for companies. It goes through in a step-by-step manner the various procedures that ought to be followed in the design stage. Pertinent illustrations and examples will be presented in the training session whereby key components of any Fleet Safety Plan will be discussed. Further, practical exercises will be conducted as to the development of such plans. The second segment of this training involves the implementation of the plan. Major implementation challenges and their solutions will be covered in this course.

Some of the issues to be covered in the course include:

  1. Policy on motor vehicle safety
  2.  The organization, its officers (e.g., management, supervisors, operators) and responsibilities
  3. Vehicle use
  4. Selection of drivers
  5. Reporting of accidents, incidents, and their analyses
  6. Vehicle selection, inspection, maintenance
  7. Driver training
  8. Driver safety regulations
  9. Various agreements such as vehicle assignment
  10. Vehicle inspection reports
  11. Types of accidents
  12. Guidelines for preventable and non-preventable accidents
  13. Contributing factors to accidents

SCHEDULE

Day- Monday 14th July, 2014 8:00am-12:00pm (4 contact hours)

T&T Bureau of Standards, 1-2 Century Drive, Trincity Industrial Estate, Macoya.

REGISTER NOW

27 Developing and Implementing an OSH Policy Thu, 16 April 2020 Thu, 16 April 2020 1500 TTD Per Seat

Course Fee: $1,500

COURSE DESCRIPTION: Many institutions, by law, need to have in place appropriate Occupational Safety and Health (OSH) provisions. Alongside this, will be a fitting management response plan. This course provides all of the principles and techniques required to develop and implement OSH policies and management response plans for a range of industries, for example, manufacturing, industrial, construction, retail, service, etc. For those organisations that already have such policies and plans, the course will offer ways to strengthen such documentations, and importantly, the implementation of such. This will be done against the various legislations and regulations applicable to Trinidad and Tobago.

Furthermore, international best practices will be examined to guide the development and implementation of such policies and plans in this course. And, examples of good OSH policies and management response plans will be provided.

The course will also identify the various challenges in developing and implementing OSH policies and management response plans, but importantly, it will propose various solutions that can be adopted to resolve such challenges. An integral component of the course is the provision of mechanisms to make your OSH policies and management response plans more effective. Participants will be exposed to contemporary OSH and management response issues so that their organizations can be better prepared for upcoming challenges.

ADDITIONAL INFO: 

Certificateof Participation Awarded. Training by experienced and qualified Occupational Health and Safety Professional. 

Thursday 16th April, 2020;  8:00am-5:30pm (8 contact hours) 

CISPS Training Centre - 81-82, Montrose Main Road, Chaguanas.   

To Register: Call 223-6999, 299-8635, 299-8636 or email us at info@caribbeansecurityinstitute.com

 

Capacity: 30 of 30
28 Disaster Awareness and Preparedness Thu, 05 October 2017 Thu, 05 October 2017 1250 TTD Per Seat

Course Fee: $1,250

 

Understanding the elements of Disaster Awareness is crucial to adapting and responding appropriately when faced with managing an unplanned or unexpected situation. It is importnt to have an understanding of Disaster Preparedness Management. This can be achieved by adopting a management philosophy that includes prevention of potential crises.

At the end of this course, participants would be able to:

  • Understand what is considered a disaster and its common features
  • Know the life cycle of an Incident or crisis
  • Know the Disaster Management Process
  • Know the importance of a Disaster Preparedness Plan

ADDITIONAL INFORMATION

DATE: Thursday 5th October

TIME: 8.00AM - 5.30PM

VENUE: CISPS Training Centre, 81-82 Montrose Main Road, Chaguanas

COST: $1,250

Certificate of Participation Awarded. Training by an Experienced and Qualified Professional

To register, you can call us at 299-8635, 299-8636, 361-1024 or 223-6999

29 Disaster Preparedness Fri, 26 July 2019 Fri, 26 July 2019 1250 TTD

INVESTMENT: $1,250

 

Disaster Preparedness is a continuous and integrated process resulting from a wide range of activities and resources rather than from a distinct sectoral activity by itself. It requires the contributions of many different areas. Viewed from a broad perspective, disaster preparedness encompasses: - Increasing the efficiency, effectiveness and impact of disaster emergency response mechanisms at various levels - Educating, preparing and supporting local populations/businesses/communities in their efforts to reduce risks and prepare their own local response mechanisms to address disaster situations - Developing activities that are useful for responding to disaster situations.

Understanding the elements of disaster awareness and preparedness is crucial to adapting and responding appropriately in the face of a disaster. Disaster preparedness is best viewed from a broad perspective and is more appropriately conceived of as a goal, rather than as a specialized  stage that immediately precedes disaster response.

Additional Information

Date: Friday 26th July, 2019

Time: 8.00am to 5.30pm

Venue: CISPS Training Room -  81-82 Montrose Main Road, Chaguanas

Cost: $1,250

Training by Experienced Disaster Response Professional

Certificate given to all participants.

 

To register for this course, please contact us at 299-8635/8636, 361-1024 or email us at info@caribbeansecurityinstitute.com

30 Facing Dangerous Situations: Tactics and Strategies for Responding Officers Thu, 21 May 2015 Sat, 23 May 2015 3850 TTD Per Seat

Course Fee $3,850.00

Miami Dade College School of Justice in partnership with the Caribbean Institute for Security and Public Safety present a 3-day training programme on: Facing Dangerous Situations: Tactics and Strategies for Responding Officers.

Officers in their line of duty face a range of dangerous and threatening situations. They must be adequately prepared and trained to respond appropriately to such situations. Officers may be responding to robberies, break-ins, shootings, emergency alarms, domestic violence, community protests, etc. This course empowers Responding Officers with the necessary tactics and strategies using international and local standards. Participants will experience hands-on training on all areas. Scenario-Based Training - Practical Training of all techniques taught. 

Key Elements of Programme:

  • Approaches to Dangerous Scenes
  • Incident Command Systems for Single and Multiple Incidents
  • Managing Dangerous Situations
  • Securing a Scene, Communications, Setting-Up Perimeters, Preparation for Perimeter Searchers
  • Local legislation and policies
  • Conduct of Area Searches, Searching of Buildings, etc.  

Target Audience:

Police officers, security officers, defence force personnel, supervisors and managers of responding officers and interested members of the public.

Participants Receive:

  • Joint Certificate from Miami Dade College School of Justice and Caribbean Institute for Security and Public Safety
  • Reading Materials
  • Lunch and Refreshments

About Miami Dade College:

  • Trains over 175,000 students annually
  • he largest institution of higher education in the US

About MDC’s School of Justice:

  • Offers degree & certificate programs in various areas of public safety, including fire, police, corrections and private security

Your Lecturer:  

  • Captain Manuel Arrebola- Currently, Homeland Security Commander, Office of Emergency Management with over 25 years experience at the Miami Police Department.

Date: Thursday May 21 – Saturday May 23, 2015
Time: 8:00am-5:00pm daily 
Venue: Maracas Conference Room, Bureau of Standards, Macoya

REGISTER NOW

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