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Past Courses

These are previous courses held by the CISPS. Training is available in these areas for companies who wish to do in-house training for a group of their members of staff. 

Course:
 
# Course Title Start Date Finish date Price
21 Dealing with Abusive Customers: Training for Front-line Staff Tue, 25 March 2014 Tue, 25 March 2014 1000 TTD Per Seat

Course Fee $1,000.00

COURSE DESCRIPTION: One of the most essential category of staff members in any organization is its Front-Line Staff personnel. They are the face of any organization as they deal with customers practically on a daily basis. And, this is for organizations that offer both goods and/or services, operate in a physical building and on the streets conducting sales, done in person or over the phone.

Most times front-line staff will encounter “normal” customers. But, at times, they experience the wrath and abuse by customers which may include verbal, psychological and even physical abuse which can cause public embarrassment and suffering. It also paints the organization in a negative light. How can these incidents be prevented? How should such front-line staff respond to such abuse when it takes place? What should such staff avoid doing? How do you maintain professionalism and work towards a resolution?

These are some of the key issues that will be covered in this course as it prepares front-line staff for any eventuality of the range of abuses that may come their way from customers. Many practical solutions to the Trinidad and Tobago context will be delivered in this course.

SCHEDULE

Day- Tuesday 25th March, 2014 8:00am-5:30pm (8 contact hours)

T&T Bureau of Standards, 1-2 Century Drive, Trincity Industrial Estate, Macoya.

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22 Dealing with Difficult Situations Wed, 19 July 2017 Wed, 19 July 2017 1250 TTD

$1,250

 

Most persons have been faced with a difficult situation in their life -  be it with a friend, a colleague, a supervisor and someone else. Many times, most persons do not know how to address these situations and may react much differently than they would prefer. Through this course, gain a better understanding of how to deal with this when presented with these types of situation. Understand that having these types of crucial conversations need not be as difficult as you expect.

Through this conversation, gain an understanding of:

  • Emotional Intelligence
  • How to respond appropriately in various situations
  • How to diffuse situations and obtain objectives

Additional Information

DATE:   Wednesday 19th July, 2017

TIME:  8am - 5.30pm

VENUE: CISPS Training Centre, 81-82 Montrose Main Road, Chaguanas

COST:  $1,250

Certificate of Participation Awarded

Training by Experienced and Qualified Professional

Registration and Payment Deadline: Thursday 13th July, 2017

 

To Register for this course, call us at 223-6999, 299-8635, 299-8636, 361-1024

23 Dealing with Robberies in Service Environments Tue, 16 August 2016 Tue, 16 August 2016 1000 TTD Per Seat

Course Fee $950.00

COURSE DESCRIPTION: A robbery not only brings business financial losses in cash or commodities, it can also lead to injury and even death. Robberies can also generate psychological sufferings of victims. It is of utmost importance that businesses place significant emphasis on training their front-line staff on how to deal with robberies as they are often the first to come face-to-face with such criminals.

This course, among other things, will tackle the various methods of Robbery Prevention that can be best utilized in Trinidad and Tobago’s society and for a variety of business operations – small, medium and large sizes. It will delve into how should such front-line staff Profile robbers/bandits that may attack their establishment. Critically, also, the course will cover what front-line staff should do during the robbery itself. What to do after a robbery will also constitute part of this course, for example, with regard to other staff, customers, the police, etc. In addition to touching on what the law states re robbery, the various types of robberies will be covered as part of contextualising the course to meet the our local situation.

At the end of the course, participants will be able to appreciate the role and importance of customer service and communication for the security sector, but more importantly, what he/she needs to do (or don’t do), to satisfy the customer/client in the best way possible.

ADDITIONAL INFO:

Certificate of Participation Awarded. Training by experienced and qualified Safety and Security Professional.

Tuesday 16th August, 2016 8:00am-5:30pm (8 contact hours)

CISPS Training Center, 81-82, Montrose Main Road, Chaguanas.

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24 Dealing with Workplace Violence Thu, 07 September 2017 Thu, 07 September 2017 1250 TTD Per Seat

Course Fee $1,250.00

COURSE DESCRIPTION: A wide array of workplace violence activities takes place regularly. This course treats with these, for instance, they occur, (1) employee on employee, (2) employee on customer/client, (3) customer/client on customer/client, and (4) employer on employee. These occur in all types of industries and organizations, for example, retail, financial, manufacturing, energy, construction, security, sales, etc. And, among the many acts, they include wounding, shooting, domestic violence, threats, intimidation, disruptive behaviour, etc.

In this course, organizational policies to deal with workplace violence as well as methods to prevent (e.g., through proper threat assessment), manage and solve such occurrences will be a main focus.

Another integral component of this course is the investigation of such workplace violence. The necessary principles and techniques will be covered.

Organizations should adopt a proactive policy to deal with workplace violence as lives, limbs and property can be saved. When these occurrences take place, they also give organizations a bad reputation. And, an organization's reputation is one that should be cherished and projected in a positive way at all times.

SCHEDULE

Day- Thursday 7th September, 2017 8:00am-5:30pm (8 contact hours)

CISPS Training Centre -  81-82 Montrose Main Road, Chaguanas 

 

To Register, contact us at 223-6999, 299-8635, 299-8636, 361-1024

 

25 Defensive Driving Training Sat, 13 May 2017 Sat, 13 May 2017 450 TTD

$450.00

Defensive driving is an acquired skill. Many accidents can be avoided if drivers knew how to drive safer and avoid taking unnecessary risks. While many of us believe that we are good drivers, being a defensive driver opens our mind to the type of dangers on the road and how we can be more aware of other influences that can affect a drivers ability. This course is more based on the ethics and doctrines that guide defensive driving and what individuals can do to become more aware and better driviers. 

Some of the topics to be covered include: 

  • Understanding risks on the road
  • Safe passage maneuvers
  • Becoming an aware driver

Saturday 13th May, 2017

CISPS Training Centre -  81-82 Montrose Main Road, Chaguanas

8.00am - 5.30pm

Cost: $450

Certificate of Participation Awarded

Training conducted by a qualified and experienced professional

Registration and Payment Deadline: Monday 8th May, 2017

 

To register, call us at 299-8635, 299-8636, 361-1024 or 223-6999

 

26 Developing & Implementing a Fleet Safety Plan for Companies Mon, 14 July 2014 Mon, 14 July 2014 600 TTD Per Seat

Course Fee $1,000.00

COURSE DESCRIPTION: This course deals with the essential elements in the (a) design and (b) implementation of an effective and efficient Fleet Safety Plan for companies. It goes through in a step-by-step manner the various procedures that ought to be followed in the design stage. Pertinent illustrations and examples will be presented in the training session whereby key components of any Fleet Safety Plan will be discussed. Further, practical exercises will be conducted as to the development of such plans. The second segment of this training involves the implementation of the plan. Major implementation challenges and their solutions will be covered in this course.

Some of the issues to be covered in the course include:

  1. Policy on motor vehicle safety
  2.  The organization, its officers (e.g., management, supervisors, operators) and responsibilities
  3. Vehicle use
  4. Selection of drivers
  5. Reporting of accidents, incidents, and their analyses
  6. Vehicle selection, inspection, maintenance
  7. Driver training
  8. Driver safety regulations
  9. Various agreements such as vehicle assignment
  10. Vehicle inspection reports
  11. Types of accidents
  12. Guidelines for preventable and non-preventable accidents
  13. Contributing factors to accidents

SCHEDULE

Day- Monday 14th July, 2014 8:00am-12:00pm (4 contact hours)

T&T Bureau of Standards, 1-2 Century Drive, Trincity Industrial Estate, Macoya.

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27 Electronic Security Technology  New'  Sale Sat, 01 July 2017 Sat, 01 July 2017 1250 TTD Per Seat

COST: $1,250

Through this course, participants would be able to identify the most efficient and effective electronic security devices best suited to provide protection in any situation. It will also provide a key understanding of detection intelligence devices and how persons can now combine two or more technologies. Some of the topics to be covered include:

  • Physical Security implications of deploying electronic security systems
  • Electronic concept of operation for security systems
  • Basic system design - burglar alarm, access control, fire alarm, CCTV, Gate and barrier systems

 

ADDITIONAL INFORMATION

DATE: Saturday 1st July, 2017

TIME: 8AM - 5.30PM

VENUE: CISPS Training Room -  81-82 Montrose Main Road, Chaguanas

COST: $1,250

REGISTRATION DEADLINE: 23rd June, 2017

Certificate of Participation Awarded. Training by qualified and experienced security professional.

 

To Register, contact us at 223-6999, 361-1024, 299-8636, 299-8635

28 Facing Dangerous Situations: Tactics and Strategies for Responding Officers Thu, 21 May 2015 Sat, 23 May 2015 3850 TTD Per Seat

Course Fee $3,850.00

Miami Dade College School of Justice in partnership with the Caribbean Institute for Security and Public Safety present a 3-day training programme on: Facing Dangerous Situations: Tactics and Strategies for Responding Officers.

Officers in their line of duty face a range of dangerous and threatening situations. They must be adequately prepared and trained to respond appropriately to such situations. Officers may be responding to robberies, break-ins, shootings, emergency alarms, domestic violence, community protests, etc. This course empowers Responding Officers with the necessary tactics and strategies using international and local standards. Participants will experience hands-on training on all areas. Scenario-Based Training - Practical Training of all techniques taught. 

Key Elements of Programme:

  • Approaches to Dangerous Scenes
  • Incident Command Systems for Single and Multiple Incidents
  • Managing Dangerous Situations
  • Securing a Scene, Communications, Setting-Up Perimeters, Preparation for Perimeter Searchers
  • Local legislation and policies
  • Conduct of Area Searches, Searching of Buildings, etc.  

Target Audience:

Police officers, security officers, defence force personnel, supervisors and managers of responding officers and interested members of the public.

Participants Receive:

  • Joint Certificate from Miami Dade College School of Justice and Caribbean Institute for Security and Public Safety
  • Reading Materials
  • Lunch and Refreshments

About Miami Dade College:

  • Trains over 175,000 students annually
  • he largest institution of higher education in the US

About MDC’s School of Justice:

  • Offers degree & certificate programs in various areas of public safety, including fire, police, corrections and private security

Your Lecturer:  

  • Captain Manuel Arrebola- Currently, Homeland Security Commander, Office of Emergency Management with over 25 years experience at the Miami Police Department.

Date: Thursday May 21 – Saturday May 23, 2015
Time: 8:00am-5:00pm daily 
Venue: Maracas Conference Room, Bureau of Standards, Macoya

REGISTER NOW

29 Fire Prevention & Management in the Workplace: Strategies, Equipment & Drills Wed, 19 February 2014 Wed, 19 February 2014 1000 TTD Per Seat

Course Fee $1,000.00

COURSE DESCRIPTION: One of the worst things that can happen to any organization is its destruction and/or damage due to fire. Not only can there be enormous financial losses, but there can simultaneously be social, psychological and other economic dislocations that can cripple companies, and importantly, people’s lives. This course aims to prevent and manage such occurrences by empowering participants with the requisite competence.

The course discusses the science of fire prevention and management. It then goes on to tackle the various strategies that must be developed and implemented to both prevent as well as manage such disastrous occurrences. It will cover the various steps and techniques as well as international best practices to get this done.

As there are different types of fires that may occur (this will be covered), the course delves into the various types of solutions (e.g., equipment) available and required to respond to any of such occurrences. Key to this course will be focus on the critical but often downplayed role of drills. Drill design and implementation will be covered.

The key processes of evacuation and training will be underscored in this course. The course presents a conceptual as well as a practical and interactive methodology to training and learning.

Overall, at the end of the course, participants will know the DOs and DONTs to ensure that their organization is as best prepared as possible to prevent and manage fires in the workplace.

SCHEDULE

Day- Wednesday 19th February, 2014 8:00am-5:30pm (8 contact hours)

T&T Bureau of Standards, 1-2 Century Drive, Trincity Industrial Estate, Macoya.

REGISTER NOW 

30 Fire Safety: Policy and Practice Sat, 16 August 2014 Sat, 16 August 2014 950 TTD Per Seat

Course Fee $950.00

COURSE DESCRIPTION: For all organizations, fire safety is of extreme importance as loss of building, its contents, injury and even death of personnel are literal nightmares for both organization and persons. 

This course prescribes what are the various policies and practices that organizations should adopt to prevent and deal with fire safety. It deals considerably with having an appropriate policy in place (how to develop one), instituting the pertinent strategies to enact the policy, and most importantly, drills down to the various operational fire safety requirements (the DOs and DONTs). Therefore, the course tackles fire safety in three dimensions: before, during, and after. Contemporary fire safety policies and practices will be delivered in this course for much has changed from yesteryear. Interesting in this course is a step-by-step approach to proactive fire safety measures.

Home owners/dwellers are also specially catered for in this course. What systems do you have in place for your home in terms of fire safety? The course deals with simple and cost effective systems to prevent and deal with any such losses.

 

SCHEDULE

Day- Saturday 16th August, 2014 8:00am-5:30pm (8 contact hours)

T&T Bureau of Standards, 1-2 Century Drive, Trincity Industrial Estate, Macoya.

REGISTER NOW

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