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Past Courses

These are previous courses held by the CISPS. Training is available in these areas for companies who wish to do in-house training for a group of their members of staff. 

Course:
 
# Course Title Start Date Finish date Price
51 Security and Human Resource: Effective Manpower Scheduling Techniques Tue, 29 April 2014 Tue, 29 April 2014 1000 TTD Per Seat

Course Fee $1,000.00

COURSE DESCRIPTION: In the security and public safety industry, an integral function of supervisors and human resource personnel is the effective scheduling of manpower resources. For instance, officers are to be scheduled for various shifts, days and times of the week, placed in various clients’ locations probably across the country, allocated based on the type of security services required whether armed officer, baton officer, canine, etc. This can be a very challenging exercise and requires appropriate expertise to manage such operations and ensure that the clients’ needs are satisfied as well as contractual obligations are met. The task also requires emergency rescheduling operations, for example, when officers are absent from work, late to work, fall ill, is on vacation, leaves the job, etc.

Matching officers’ capabilities, workload as well as contract obligations is a key element in human resource matters for security and public safety institutions. This course tackles all of these issues and more from a professional standpoint by sharing key principles, strategies and readily implementable solutions. It will strengthen the human resource capacity of security and public safety companies in manpower scheduling matters. Effective scheduling of manpower often leads to improved employee morale, customer service, efficiency and continuity in business activities. Participants in this course will be exposed to strategies to realise such benefits for their organization.

SCHEDULE

Day- Tuesday 29th April, 2014 8:00am-5:30pm (8 contact hours)

T&T Bureau of Standards, 1-2 Century Drive, Trincity Industrial Estate, Macoya.

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52 Security and Human Resource: Successful Officer Retention Strategies and Practices Mon, 10 February 2014 Mon, 10 February 2014 1000 TTD Per Seat

Course Fee $1,000.00

COURSE DESCRIPTION: The security industry is plagued with the problem of officers not staying with a particular company or even within the industry as a whole for any reasonable time. This can be disastrous to the company or industry for many reasons. It affects stability, continuity, and importantly, the bottom line – profit – as companies have to repeatedly source, train and retrain personnel. Companies may therefore become reluctant to invest in training for officers because they may suddenly depart. This does not auger well for the officer, company and industry.

Resultantly, there is the pressing need for the timely development and implementation of appropriate officer retention policies and strategies. This brings tremendous benefits to companies and the industry. This course tackles such matters head on. Case studies and other illustrations with technical human resource management recommendations targeted specifically to the security industry will be presented and discussed in class.

SCHEDULE

Day- Monday 10th February, 2014 8:00am-5:30pm (8 contact hours)

T&T Bureau of Standards, 1-2 Century Drive, Trincity Industrial Estate, Macoya.

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53 Security Company Contracts- What should be in your contract with your customer Thu, 21 November 2013 Thu, 21 November 2013 900 TTD Per Seat

Course Fee $900.00

COURSE DESCRIPTION: This course allows participants from security companies to gain a good knowledge of what really needs to be in contracts with customers. Among other things, participants will learn the following:

  • Why should you have a written contract?
  • What is the difference between operating under a written contract vs. a letter of award?
  • Limitations of liability – the importance
  • Liquidated damages clauses
  • Exclusive Remedies clauses
  • What must you accept liability for?
  • Dealing with indirect or consequential damage
  • The importance of time limits for customer claims
  • Termination clauses
  • Providing protection to your employees under your customer contracts
  • Preventing customer poaching of your staff in your contracts
  • Acts of God and Excepted Risks
  • Should you have the duties to be performed detailed in the contract or as a separate document

SCHEDULE (8 contact hours)

Thursday 21st November, 8:00am-5:30pm.

Bon Accord Conference Room, T&T Bureau of Standards, 1-2 Century Drive, Trincity Industrial Estate, Macoya.

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54 Security Management:Leadership Techniques and Team Building Tue, 11 April 2017 Wed, 12 April 2017 2000 TTD

Course Fee $2,000.00

COURSE DESCRIPTION: In many security companies or institutions with security departments, a very serious and real challenge confronts them – how to manage and lead in a changing environment.  The course also delves into team work and how to make it more effective and productive.

This course covers various strategies and techniques that can be adopted by both institutions and individuals to make the best transition possible. Many H.R. management issues as well as psychological interventions are tackled in the course to “smooth” the change process out. By having a knowledge and know-how to lead a successful team is key to professional development. This course also identifies characteristics of effective team building and determines the characteristics of effective leadership. 

The course will also teach techniques in which the manager or supervisor may be able to conceptualise and internalise their leadership role and harness the many years of experience  to the benefit of the individual and the organization as a whole. 

SCHEDULE 

This is a two day course  - April 11th and 12th 

Venue: 81-82 Montrose Main Road, Chaguanas

Time: 8.00am - 5.30pm

 

To Register, please call us at 223-6999, 299-8635, 299-8636 and 361-1024.

 

55 Security Protection Training for Delivery Vehicles and Salespersons Sat, 14 March 2015 Sat, 14 March 2015 950 TTD Per Seat

Course Fee $950.00

COURSE DESCRIPTION: Moving products from the warehouse to retail outlets or to customers is a quite risky business operation as the criminals’ eyes are on you; Make no doubt about it, they are watching and monitoring your operations. Similarly, transporting your goods from the production line to warehouse is risky. In this 8-hour course, the various security protection strategies and operations will be dealt with for your delivery vehicles. The what, how and by whom in protecting your delivery vehicles will be comprehensively tackled in this course.

For many businesses, salespersons also accompany delivery vehicles. You don’t want to get a message that your salesperson has been robbed and/or killed. They also need critical training on how to protect themselves when out in the field as they are at extreme risk. Show them that you care about their safety as well. This course also empowers participants in lifesaving salesperson protection strategies.
Don’t miss out on this must-do course for all personnel involved in delivery vehicles and sales.

SCHEDULE

Saturday 14th March, 2015 8:00am-5:30pm (8 contact hours)

T&T Bureau of Standards, 1-2 Century Drive, Trincity Industrial Estate, Macoya.

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56 Security Supervision- Key Methods for Increasing Efficiency and Effectiveness Tue, 17 May 2016 Tue, 17 May 2016 950 TTD Per Seat

Course Fee $950.00

COURSE DESCRIPTION: This course deals with a fundamental aspect in the security industry – supervision. Participants will obtain a clear and real understanding of what the role of a Security Supervisor is, and what he/she needs to do to get persons under his/her supervision to do what is required in an efficient and effective manner for the benefit of the company. Experience has shown that performance/behavior exhibited by security officers, whether it is a strength or weakness, is a direct reflection of the level of supervision provided. Performance is therefore the ultimate responsibility and goal of supervision. The course will focus on:

1. Role and function of the Supervisor.
2. How to supervise.
3. Principles of giving and receiving feedback.
4. Pitfalls to avoid when observing others.
5. The 6-step approach to problem solving.
6. Mistakes supervisors make.
7. Span of control.
8. Appearance and turnout of the security officer.
9. Security officer evaluation.
10. Desired traits/characteristics of a security officer.
11. Code of conduct for security officers.
12. Tips on morale building.

Relevance to Trinidad and Tobago’s society will be a constant feature of this course.

ADDITIONAL INFO: Certificate of Participation Awarded. Training by experienced and qualified security professional.

SCHEDULE 

Tuesday 17th May, 2016-  8:00am-5:30pm (8 contact hours). 

CISPS Training Center, 81-82, Montrose Main Road, Chaguanas.

 REGISTER NOW

57 Security Supervision- St. Lucia Sat, 29 March 2014 Sat, 29 March 2014 0 TTD Per Seat

Course Fee $399.00 EC

COURSE DESCRIPTION: This course deals with a fundamental aspect in the security industry – supervision. Participants will obtain a clear and real understanding of what the role of a Security Supervisor is, and what he/she needs to do to get persons under his/her supervision to do what is required in an efficient and effective manner for the benefit of the company. Experience has shown that performance/behavior exhibited by security officers, whether it is a strength or weakness, is a direct reflection of the level of supervision provided. Performance is therefore the ultimate responsibility and goal of supervision.

The course will focus on:

1. Role and function of the Supervisor.
2. How to supervise.
3. Principles of giving and receiving feedback.
4. Pitfalls to avoid when observing others.
5. The 6-step approach to problem solving.
6. Mistakes supervisors make.
7. Span of control.
8. Appearance and turnout of the security officer.
9. Security officer evaluation.
10. Desired traits/characteristics of a security officer.
11. Code of conduct for security officers.
12. Tips on morale building.

SCHEDULE (8 contact hours)

Saturday 29th March, 2014, 8:00am-5:30pm

St. Lucia Manufacturers Association Auditorium, Bridge Street, Castries 

REGISTER NOW

58 Security Supervision: Effective Counselling and DisciplinaryTechniques Thu, 25 August 2016 Thu, 25 August 2016 950 TTD Per Seat

Course Fee $950.00

COURSE DESCRIPTION: This course addresses two very serious areas in security supervision, that is, identifying the need for various types of counselling interventions for employees who may be exhibiting particular social and psychological behaviours and attitudes that warrant redress. It will also empower persons to take preventative action where necessary. 

The security and public safety industry can be a very hectic and challenging one given its main area of business - crime, violence, burglaries, robberies, long hours of work, stressful working conditions, conflicts with co-workers, personal financial strain, etc. This scenario can negatively impact the physical and emotional well-being of persons, their job performance, the relationship with their families and friends, etc. If these issues are not identified and treated in a timely manner, they can escalate and have serious disastrous consequences.

The course will also expose participants on how to detect early signs through diagnostic testing and discuss the range of solutions that can be adopted to assist affected employees.

 

Unfortunately, at times, situations may warrant supervisors and/or managers in security and public safety organizations to initiate disciplinary action against staff for breaches they would have committed. This, of course, should be done after due process and in accordance to company policy (where there is one). But, is that company policy effective? Do staff repeatedly break company rules and why? Do staff find new ways to circumvent rules, how and why? How can you get disciplinary processes and disciplinary action to work positively for both company and staff? These critical issues will be covered in this course. Importantly, this course will assist companies in establishing disciplinary policies or enhancing those that already exist according to contemporary standards.

 

The course will also show how to blend appropriate reward systems with disciplinary protocols. It presents a wide range of disciplinary processes that is available for security and public safety officers. These include innovative options within verbal, written, directive, suspension, reduction in rank and dismissals categories. Key DOs and DONTS in disciplinary processes will be shared with all course participants to ensure that their organization improves its standards and get a more disciplined staff complement.

ADDITIONAL INFO:

Certificate of Participation Awarded. Training by experienced and qualified Security Management Professional.

Thursday 25th Auguste, 2016 8:00am-5:30pm (8 contact hours)

CISPS Training Center, 81-82, Montrose Main Road, Chaguanas.

REGISTER NOW

59 Security Supervision: Effective Disciplinary Processes Wed, 07 May 2014 Wed, 07 May 2014 1000 TTD Per Seat

Course Fee $1,000.00

COURSE DESCRIPTION: Unfortunately, at times, situations may warrant supervisors and/or managers in security and public safety organizations to initiate disciplinary action against staff for breaches they would have committed. This, of course, should be done after due process and in accordance to company policy (where there is one). But, is that company policy effective? Do staff repeatedly break company rules and why? Do staff find new ways to circumvent rules, how and why? How can you get disciplinary processes and disciplinary action to work positively for both company and staff? These critical issues will be covered in this course. Importantly, this course will assist companies in establishing disciplinary policies or enhancing those that already exist according to contemporary standards.

The course will also show how to blend appropriate reward systems with disciplinary protocols. It presents a wide range of disciplinary processes that is available for security and public safety officers. These include innovative options within verbal, written, directive, suspension, reduction in rank and dismissals categories. Key DOs and DONTS in disciplinary processes will be shared with all course participants to ensure that their organization improves its standards and get a more disciplined staff complement.

SCHEDULE

Day- Wednesday 7th May, 2014 8:00am-5:30pm (8 contact hours)

T&T Bureau of Standards, 1-2 Century Drive, Trincity Industrial Estate, Macoya.

REGISTER NOW

60 Security Supervision: Effective Manpower Scheduling, Counselling and Psychological Techniques Wed, 10 December 2014 Wed, 10 December 2014 950 TTD Per Seat

Course Fee $950.00

COURSE DESCRIPTION: Supervision is a fundamental component to the success of security and public safety organizations. It is important that organizations master security supervision for greater efficiency and effectiveness. This leads to better service delivery, cost savings and revenue growth.

This course presents cutting edge ways in which supervisors can develop and implement efficient manpower schedules that will best match their organization’s business operations. Issues such as tasks/needs identification; matching skills sets, and roster development, approvals and publication will be tackled among others. Case studies and illustrations of industry’s best practices will be showcased. The course will demonstrate that - you don’t have to be doing things the same way because it has always been done so! There may be more efficient techniques to use.

The other critical matter that supervisors face on a daily basis either at the office or on the field where they interact with officers is officers with problems and challenges probably due to the work environment, long hours, personal financial strain, etc. While some organizations have Employee Assistance Programmes (EAP), many do not. In any case, it is very beneficial that ALL supervisors possess some basic workable knowledge and understanding of counselling and psychological techniques which they can use. These can be adopted in an interim or emergency period before more professional assistance can be provided.

These preliminary diagnostics and interventions can save lives of their valuable personnel. As such, the course provides participants with the necessary tools and techniques to identify and detect early signs of problems and to take simple action where necessary and to be able to make the appropriate referrals where required. A multiplicity of solutions to problems are presented.


SCHEDULE

Day- Wednesday 10th December, 2014 8:00am-5:30pm (8 contact hours)

T&T Bureau of Standards, 1-2 Century Drive, Trincity Industrial Estate, Macoya.

REGISTER NOW

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