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Security Courses

Security

One of the most in demand global services requires trained, effective, efficient and experienced personnel to deliver the quality service that is expected. Our courses deliver both physical and academic training to security personnel at every level, in a way that is industry focused and relevant.

Course:
 
# Course Title Start Date Finish date Price
1 Customer Service and Communication Skills for Security and Public Safety Officers Thu, 26 July 2018 Thu, 26 July 2018 1250 TTD Per Seat

Investment: $1250.00

COURSE DESCRIPTION: This course will examine two areas that are of critical importance for security officers – public relations/customer service and communication skills. These are areas that have direct impact on the success of the organizations in which security officers operate in. Failing to adhere to the main principles and practices of top quality public relations/customer service and excellent communication skills can lead to the detriment of organizations in terms of their customer-satisfaction levels. Normally, a security officer is the first person that a customer may meet when entering an organization. And, first impressions last! Therefore, this front-face to an organization must get it right – at all times.

The course will commence with the essential roles of public relations/customer service and communication for the security officer. Then, it will go deeper into the various elements of both areas. The dos and don’ts of customer service and communication will be tackled as well. Also, oral and written communication skills will be covered together with issues like non-verbal communication which includes issues like body language, physical appearance, etiquette, care for elderly or physically-challenged entering your organization, etc. With regard to oral/verbal communication skills, issues like tone, language, etc. will be covered.

Security officers are responsible for order in organizations like ensuring customers form lines, take a number, etc. This is a very “public” function that they engage in and must exercise this in a fair and efficient manner. Also, the deportment of security officers while on duty is another issue that will be tackled as it has severe implications.

At the end of the course, participants will be able to appreciate the role and importance of public relations/customer service and communication for the security sector, but more importantly, what he/she needs to do (or don’t do), to satisfy the customer/client in the best way possible.

ADDITIONAL INFO:

Certificate of Participation Awarded. Training by experienced and qualified Security Professional.

Thursday 26th July, 2018 8:00am-5:30pm (8 contact hours)

CISPS Training Center, 81-82, Montrose Main Road, Chaguanas.

To register, contact us at 223-6999, 299-8635/36, 361-1024 or info@caribbeansecurityinstitute.com

 

 

2 Dealing with Robberies in Service Environments Wed, 08 August 2018 Wed, 08 August 2018 1250 TTD Per Seat

Investment: $1250.00

COURSE DESCRIPTION: A robbery not only brings business financial losses in cash or commodities, it can also lead to injury and even death. Robberies can also generate psychological sufferings of victims. It is of utmost importance that businesses place significant emphasis on training their front-line staff on how to deal with robberies as they are often the first to come face-to-face with such criminals.

This course, among other things, will tackle the various methods of Robbery Prevention that can be best utilized in Trinidad and Tobago’s society and for a variety of business operations – small, medium and large sizes. It will delve into how should such front-line staff Profile robbers/bandits that may attack their establishment. Critically, also, the course will cover what front-line staff should do during the robbery itself. What to do after a robbery will also constitute part of this course, for example, with regard to other staff, customers, the police, etc. In addition to touching on what the law states re robbery, the various types of robberies will be covered as part of contextualising the course to meet the our local situation.

At the end of the course, participants will be able to appreciate the role and importance of customer service and communication for the security sector, but more importantly, what he/she needs to do (or don’t do), to satisfy the customer/client in the best way possible.

ADDITIONAL INFO:

Certificate of Participation Awarded. Training by experienced and qualified Safety and Security Professional.

Wednesday 8th August, 2018 8:00am-5:30pm (8 contact hours)

CISPS Training Centre, 81-82, Montrose Main Road, Chaguanas.

 

Contact us at 299-8635/36, 361-1024, 223-6999 or email us at info@caribbeansecurityinstitute.com

 

3 Handcuffs, Arrests and Baton Training- Mastering Tools and Techniques Wed, 18 July 2018 Wed, 18 July 2018 1250 TTD Per Seat

INVESTMENT: $1250.00

COURSE DESCRIPTION: Officers from the various arms of the private  and public protective services are required to use handcuffs and baton as part of their regular duties when required. This can be described as a staple component of their protective outfit.

This course teaches and/or refreshes participants on how to effectively use handcuffs and batons in their real world scenarios. Participants will also learn the legalities involved in the use of force as well as strategies regarding their personal safety while using force to restrain others.

Participants will be exposed to the various situations that they may find themselves in and how they may use the handcuff and baton. They will have to demonstrate the proper and lawful execution of strategies taught in selected simulated situations.

ADDITIONAL INFORMATION

Wednesday 18th July

8:00am-5:30pm (8 contact hours) 

CISPS Training Centre -  81-82 Montrose Main Road, Chaguanas

Training by Experienced and Qualified Professional

Certificate of Participation awarded

To register for this class, please contact us at 223-6999, 299-8635/36, 361-1024 

 

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