Security Courses

Customer Service and Communication Skills for Security and Public Safety Officers

Start Date:
Thu, 26 July 2018
Finish date:
Thu, 26 July 2018
Last Revised:
Friday, 10 August 2018
Reference:
S11 / 5217b416a5b47
Price:
1250 TTD Per Seat

Description

Investment: $1250.00

COURSE DESCRIPTION: This course will examine two areas that are of critical importance for security officers – public relations/customer service and communication skills. These are areas that have direct impact on the success of the organizations in which security officers operate in. Failing to adhere to the main principles and practices of top quality public relations/customer service and excellent communication skills can lead to the detriment of organizations in terms of their customer-satisfaction levels. Normally, a security officer is the first person that a customer may meet when entering an organization. And, first impressions last! Therefore, this front-face to an organization must get it right – at all times.

The course will commence with the essential roles of public relations/customer service and communication for the security officer. Then, it will go deeper into the various elements of both areas. The dos and don’ts of customer service and communication will be tackled as well. Also, oral and written communication skills will be covered together with issues like non-verbal communication which includes issues like body language, physical appearance, etiquette, care for elderly or physically-challenged entering your organization, etc. With regard to oral/verbal communication skills, issues like tone, language, etc. will be covered.

Security officers are responsible for order in organizations like ensuring customers form lines, take a number, etc. This is a very “public” function that they engage in and must exercise this in a fair and efficient manner. Also, the deportment of security officers while on duty is another issue that will be tackled as it has severe implications.

At the end of the course, participants will be able to appreciate the role and importance of public relations/customer service and communication for the security sector, but more importantly, what he/she needs to do (or don’t do), to satisfy the customer/client in the best way possible.

ADDITIONAL INFO:

Certificate of Participation Awarded. Training by experienced and qualified Security Professional.

Thursday 26th July, 2018 8:00am-5:30pm (8 contact hours)

CISPS Training Center, 81-82, Montrose Main Road, Chaguanas.

To register, contact us at 223-6999, 299-8635/36, 361-1024 or info@caribbeansecurityinstitute.com

 

 


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