Customer Service Techniques - Getting it right
- Start Date:
- Thu, 10 November 2016
- Finish date:
- Thu, 10 November 2016
- Last Revised:
- Friday, 13 January 2017
- Reference:
- C02 / 51bf68e1bd361
- Price:
- 900 TTD Per Seat
Description
Course Fee: $950
COURSE DESCRIPTION: Customer Service is one main facet of any organisation. How well you respond to a client can determine whether they would continue to do business with you or your organisation. All organisations should strive to provide excellent customer service to their customers to ensure they return. In Trinidad and Tobago, many organisations lack this imperative part of business relations and can lose out on future business endeavours.
This one day training will empower participants to:
Communicate effectively with the public
Be senstitive to their level of interpersonal skills and behaviours and commit themselves to a program of personal action for change
Be capable of responding efficiently to customers' needs
Have the knowledge and skills to enhance their internal and organisational relationships.
SCHEDULE (8 contact hours)
DATE: Thursday 10th November, 2016
Time: 8.00am - 5.30pm
Cost: $950 per participant
Training by Experienced and Qualified Professional
Certificate of Participation Awarded
Registration and Payment Deadline: Friday 4th November.